You will be emailed intake and consent forms before your visit. If possible, have these filled out before arriving at the clinic. Alternatively, you can fill out paper copies of the forms when you arrive at the clinic.

Arrive a few minutes early to meet our administrative team and organize your insurance and any billing questions. Please bring your benefits card if you would like us to direct bill your insurance company.

Bring your referral if you were referred by your doctor.

For physiotherapy appointments, dress comfortably as you may be asked to move around. For upper body issues, it is best to wear a loose fitting, short sleeved top. For hip and knee issues, you may wish to wear or bring shorts. If you forget, no worries, we have clothing on hand to change into if required.

Bring a list of questions you would like to discuss.

We reserve your appointment time especially for you. This being the case, we require 24 hours' notice for cancellation or rescheduling of any appointment. A cancellation fee will be applied for physiotherapy and massage therapy appointments cancelled within 24 hours.

Appointments outside the 24 hour notice period can be cancelled or rescheduled from the online booking portal. Or you can email anytime, or call the clinic during regular business hours. We understand that unforeseen circumstances may arise, and any such issues, or concerns regarding the cancellation policy may be discussed with the treating therapist.

In most cases, it is not necessary to have the results of your diagnostic test prior to seeing a physiotherapist. In most cases, the results of the diagnostic tests will not change the initial treatment plan. Specifically, if you are awaiting imaging results for a knee injury (ligament and/or meniscus), shoulder injury (labrum, rotator cuff tear), or back injury, the results of the test are not necessary to determine the appropriate physiotherapy treatment.

With your permission, our physiotherapists have access to any imaging (x-ray, MRI, CT scans) done in NB. The test results are important for making surgical decisions, but often the physiotherapy treatment is based on improving your primary complaints (pain, loss of function, etc).

If you are not sure if physiotherapy treatment is appropriate until imaging is completed, you have the option to discuss your situation with the physiotherapist. Just call the clinic to book a free 15 minute discovery call.

Yes, you can attend your pelvic health physiotherapy appointment while on your period. Your physiotherapist is experienced and comfortable working with patients during their menstrual cycle.

If you have any concerns or feel uncomfortable, feel free to discuss them with your physiotherapist, who can adjust the treatment as needed. Your comfort and health are the top priorities.

Yes, we offer virtual appointments for certain services, including nutritional counseling, mental health counselling, and some types of physiotherapy.

Please contact us to find out if your specific needs can be met virtually.

You can schedule an appointment by calling our clinic (506 847 2037), visiting our website, sending us an email (info@archstonephysio.com) or stopping by in person.

Our staff will help you find a convenient time for your visit.